Returns & Exchanges
Due to the perishable nature of our fresh meat products, we cannot accept returns; however, we are committed to ensuring your satisfaction and will address any quality or transit issues immediately. If your order arrives damaged or does not meet our high standards, please contact us within 24 hours of delivery.
Inspect Your Order
Upon delivery, please immediately check all items against your packing slip and inspect the vacuum seals and temperature of the products.
Document Any Issues
If you notice any damage or quality concerns, take clear photographs of the product and the packaging, including the delivery label.
Contact Our Team
Email our customer support at [email protected] within 24 hours, attaching your photos and providing your order number for a quick resolution.
Resolution Process
Our master butchers will review your claim and, if approved, we will issue a full refund or arrange for a priority replacement to be sent at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing